These factors are very important as they would be able to express clearly the efficiency and the purpose of a service in a Library organization. The purpose is to find how we can use and correlate them and find a method to express efficiency of the examined service. Below there is a typical list of categorized services offered in a modern Library Papadimitriou, A.
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Gkotzamani, K. Tsiotras, G. Using of a smart interface through Internet to get access to digitized multimedia educational material that Library has in its collection. Access to electronic resources: Access to subscription databases and electronic journals from off and on-campus locations.
Collection of Reserved Material. Circulation of material that is always available for short-time circulation. Digital Resources Library: The Digital Resources Library provides multimedia for use in conference presentations, classroom teaching, and staff training copyright-cleared for educational use.
Newspapers: Collection with most current issues of many major papers on paper or on microfilm format are shelved alphabetically in the appropriate room. Online access to union catalogues and to catalogues of other Libraries e.
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More Information. MLA Meletiou, Aristeidis. Meletiou, A. Meletiou, Aristeidis.
Available In. DOI: This engagement significantly increases the effects of these new inputs on library budgets as new technology applications demand money and new organization schemes. Consequently, the annual budget has to be increased and difficulties arise due to its efficient allocation.
This paper describes a methodology of evaluating offered services by using specific important factors like Users Satisfaction of a Service, Usage, and Cost of this service.
Also, the multi-criteria method to evaluate a service by correlating the above mentioned factors are used to give the observer the ability to find useful information. Finally, a case study about the evaluation of services using the proposed methodology is presented. The goal of the proposed methodology is to help library decision makers choose the most appropriate services to offer change and improvements according to user needs and allocated budgets.
Why do we wish to evaluate services?
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