Have you ever felt the pulse pounding, face-flushing, word-sputtering frustration of having your meeting disrupted by:.
By identifying the seven difficult personalities and responding to each with openness and sound techniques, you can improve their dynamics and therefore run better meetings. Meetings are great opportunities to share information with your team, to build skills, to motivate, and to give your team a chance to sound off.
But even the best planned meetings can be a total loss if difficult people are not handled in effective ways. Hardcore personalities are hostile, abusive and intimidating. They always have to be right and will charge like angry bulls if you challenge or cross them.
Take a deep breath. Let them blow off steam and express their anger and frustration. But, draw the line.
Do not let them get abusive. Address them by name to maintain control. Then state your position clearly and avoid the temptation to argue. Learn to set your boundary early on.
Princesses are experts and appear to know more than others should about a particular subject. Facts are power to them and since they know the facts, they feel superior. They want to be special and center stage. You can also capitalize on what they know by asking questions.
They love to show off and have others appreciate their knowledge. Use their knowledge strategically. Passive aggressive personality types take potshots. They undercut your authority in devious ways by using sarcasm, which they often disguise as a joke.
Dealing with difficult personalities pdf writer
They will not be direct with their criticism. Try to turn their attention and comments to the issues not the personalities involved. They do not want to be center stage, so tend to avoid open confrontation. Babies see everything negatively.
Seven Difficult Personality Types and How to Deal With Them
They complain, whine, and act defeated. Since they often believe no one thinks they are important, start your interactions by listening to what they say. Steer them toward the facts, which are usually much less negative than what they believe.
Maintain control by bringing up the negatives yourself. Then dismiss the negatives logically. When baby asks a negative question, turn to the rest of the group to answer. Stay positive, but realistic. Delay discussing solutions since Ned or Nancy will dismiss every solution as you bring it up.
Refuse to argue with them and stick with the facts. While these people are easy to like, they can be difficult personalities to deal with. Carefully limit how much you ask of them to eliminate the disappointments caused by missed deadlines.
In meetings, they may tend to volunteer for way too much. These people are the most difficult personalities to deal with. The most effective strategy is to draw them out with open-ended questions. Even if the silence between you and this unresponsive person grows chasm-like, wait it out. List the difficult people you work and deal with and identify which personality most closely fits each of their dominant behaviors.
Visualize your next confrontation with that person and see yourself using these techniques. Rehearse until you feel comfortable with the techniques.
But when your support positive change and refuse to indulge their behaviors; you encourage them to learn new coping skills -at least in your presence. Some people may suffer from more than just difficult personality traits; they may have personal problems as well.
How to Deal With Difficult People
If these types are constantly disrupting your meetings, consider using a professional facilitator. Group dynamics coaching can build your skills to be better meeting managers. When you can deal successfully with difficult people, your coping mechanisms will improve and then you can create win-win situations. Marilyn Manning Have you ever felt the pulse pounding, face-flushing, word-sputtering frustration of having your meeting disrupted by: a hardcore bully an ego-centered princess a passive-aggressive a baby negative Ned or Nancy a people pleaser, or a non-player.
Try these techniques the next time you encounter one of these difficult people. Hardcore Hardcore personalities are hostile, abusive and intimidating. Princess Princesses are experts and appear to know more than others should about a particular subject.
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Passive aggressive Passive aggressive personality types take potshots. The baby Babies see everything negatively. People pleaser While these people are easy to like, they can be difficult personalities to deal with. Characterize the difficult people in your life List the difficult people you work and deal with and identify which personality most closely fits each of their dominant behaviors.
Know when to give up and call in a professional Some people may suffer from more than just difficult personality traits; they may have personal problems as well.